My Services

  • Unlock your team's full potential with personalised strategic guidance and mentorship. Whether you're navigating the complexities of creating a business or product roadmap, crafting an enablement plan, or igniting innovation through a hackathon, I'll be your trusted mentor and guide every step. With a focus on practical insights and tailored support, I'll help you overcome challenges, seize opportunities, and achieve your goals. Rates will be determined based on the scope of work and the level of support needed, ensuring a collaborative and effective partnership.

  • With the monthly support subscription gives clients access to dedicated assistance tailored to their evolving needs. If you need any guidance on project management, team dynamics, or strategic planning, I'm here to provide ongoing support and expertise. We'll customise the frequency and duration of availability to suit your preferences, with rates structured accordingly for a flexible and cost-effective solution.

  • You can elevate your organisation’s performance with our on-demand consulting services, which are both half- or full-time. From strategic planning to project implementation, I offer comprehensive support tailored to your unique requirements. We'll assess your needs, determine travel arrangements, and set up a mutually beneficial rate structure based on hours worked and deliverables we've done. With my expertise and dedication, you'll have a trusted partner to drive success and achieve your business objectives.

What I offer as a Consultant

1. Transformation Consultant Drive Change, Achieve Excellence

  • Let me lead your organization through complex transformations.

  • Craft tailored roadmaps and strategies for successful change.

  • Ensure seamless adoption with effective change management plans.

  • Empower your teams through workshops and training sessions.

  • Measure and report on transformation progress.

  • Navigate the path to success with experienced guidance.

2. Product Owner Consultant Realize Your Product Vision

  • Bridge the gap between stakeholders and development teams.

  • Define and prioritize your product backlog.

  • Create detailed product requirements and user stories.

  • Gather user feedback for continuous product improvement.

  • Manage stakeholder communication and expectations.

  • Monitor KPIs to measure product success.

3. Interim Manager Consultant Leadership When You Need It

  • Trust in experienced interim leadership during transitions.

  • Assess and optimize your business operations.

  • Develop short-term and long-term strategic plans.

  • Manage daily operations, budgets, and resources.

  • Mentor and guide your existing team members.

  • Ensure a smooth transition when permanent leadership is found.

4. Program Manager/Project Manager Consultant Efficient Project Management

  • Let me oversee and manage your complex projects or programs.

  • Define clear project objectives, scope, and success criteria.

  • Develop detailed project plans and schedules.

  • Efficiently allocate and manage project resources.

  • Identify and mitigate project risks.

  • Keep stakeholders informed with regular project status updates.

  • Implement best practices for successful project delivery.

My career history

  • Sr. Client Success Manager (2021-2024)

    • Developed trusted advisor relationships with multiple stakeholders.

    • Established a metrics framework to realize and measure business value.

    • Co-produced a strategic roadmap for transformation.

    • Advocated for the client within Pega.

    • Established governance structures among clients, partners, and Pega.

    • Provided hands-on support to clients.

    • Served as a dedicated program manager for all clients' deliveries.

    • Designed a Target Operational Model for all delivery teams.

    Program Manager (2020-2021)

    • Delivered engagements to agreed customer scope, timescales, budget, and quality metrics.

    • Assisted customers in achieving expected ROI.

    • Drove account hygiene.

    • Provided guidance on enablement and collaboration.

    • Acted as a Trusted Advisor to the client.

    • Led and coached staff toward thought leadership.

    • Implemented the Pega Express framework for agile delivery.

  • Head of Operations

    • Ensured day-to-day operations and cash management.

    • Successfully navigated challenges in a multicultural environment.

    • Established a transparent operational system.

    • Seamlessly integrated the consultant team.

    • Responsible for CRM, Marketing, ERP, and CLM.

  • Real Estate

    • Career break from IT to help people find their dream home in Costa del Sol.

    • Learned a lot about enabling dreams/wishes for clients.

  • COO (2015-2017)

    • Led technical, support, and design team.

    • Managed projects and processes of requirements to implementations.

    • Managed customer relationships.

    • Established new routines and tools for internal communication.

    • Owned the product improvement and customer experience areas.

    • Served as a Project Manager for critical projects.

    • Responsible for CRM, marketing, web, and network management.

    • Managed the Product Backlog and prioritization for development.

    • Implemented the new CRM and Provisioning platform.

    Head of Customer Experience (2015)

    • Set up new guidelines and process flow for Customer Support.

    • Created a customer-focused vision in the company strategy.

    • Led all significant projects with a focus on users.

    • Established new flows and processes for deliveries and customer management.

    • Created requirements for CRM development.

  • Technical Client Manager / Project Manager for Delivery

    • Coordinated significant initiatives from business to delivery.

    • Ensured experience and quality of the delivery.

    • Drove and managed the new Business Self-Service Initiative.

    • Responsible for B2B processes and IT infrastructure.

    • Supported Business in working closely with IT development.

    Business Transformation Leader

    • Drove projects to increase the quality of customer data.

    • Streamlined the use of various CRM and CLM tools.

    • Set up governance structures with IT and Business teams.

    • Developed and prioritized requirements for transformation projects.

  • Telecom Consultant

    • Involved in various high-priority projects within the telecommunications industry.

    • Demonstrated proficiency in telecom background and system development processes.

  • Telecom Consultant

    • Addressed high-level issues as a consultant.

    • Managed problem/change handling processes.

    • Improved maintenance procedures for enhanced efficiency.

  • Engineer

    • Worked on system integration, specifically with mediation and fraud detection systems.

    • Ensured seamless integration to enhance system functionality.

    • Provided quality support to clients during the integration process.

Selected reviews

Customer Success Manager role:

"As a Customer Success Manager, Ali was lauded for his exceptional ability to nurture client relationships, ensuring satisfaction and loyalty. His focus on understanding and meeting customer needs helped drive product adoption and retention success, contributing significantly to the company's growth and customer satisfaction metrics."

COO role:

"Ali stands out because he is gifted to infuse energy in a group on an ongoing basis and to appeal to everyone's best creative performance. People are privileged to have access to his work and company, be they clients, partners, or colleagues. Assigning, hiring, or partnering with Ali for professional services, irrespective of the industry, is highly recommended. Looking forward to working with Ali sometime soon again."

Scrum Master role:

"In the capacity of a Scrum Master, Ali excelled at guiding teams through agile methodologies, significantly enhancing project velocity and team synergy. His leadership was pivotal in fostering an environment of continuous improvement, collaboration, and high performance, leading to the successful delivery of numerous key projects."

Program Delivery Lead role:

"As a Program Delivery Lead, Ali was recognised for his strategic approach to overseeing complex programs, ensuring alignment with organisational goals. His leadership was instrumental in driving teams towards excellence, optimising processes, and delivering projects that consistently exceeded expectations, marking a tangible impact on the organisation’s success."